Refund Policy

Thank you for shopping with Laptop Deals. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your product, our refund policy outlines the conditions and process for returns and refunds.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The product is defective or damaged upon delivery.

  • The product received is significantly different from the description provided on our website.

2. Refund Request Timeline

  • Refund requests must be initiated within 7 days of receiving the product.

  • Any requests made after this period will not be eligible for a refund.

3. Conditions for Returns

To qualify for a refund, the following conditions must be met:

  • The product must be returned in its original packaging.

  • All accessories, documentation, and additional items that came with the product must be included.

  • The product must not show signs of physical damage caused by the user.

4. Refund Process

  1. Contact Us: Initiate a refund request by contacting our support team at contact@velveteksystems.com with your order details and reason for return.

  2. Approval: Once your request is approved, we will provide instructions on how to return the product.

  3. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the refund conditions.

  4. Processing: Approved refunds will be processed within 7 business days of product inspection. The refund will be issued using the original payment method.

5. Non-Refundable Items

  • Products that have been modified, repaired, or tampered with by the user.

  • Products returned without original packaging or missing components.

  • Orders where the refund request is made after the 7-day window.

6. Shipping Costs

  • Shipping costs for returning the product are non-refundable.

  • If the return is due to a defect or error on our part, we will cover the return shipping costs.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Velvetek Systems
Email: contact@velveteksystems.com
Phone:  9747680581

Thank you for choosing Laptop Deals. We value your trust and strive to provide the best customer experience.